Yes! You Need Total Quality Management (TQM) Tool! Here Are The Steps You Need to Take


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Total Quality Management (TQM)

In order to succeed, TQM programs require managers to assess customer requirements so as to:

  • Understand present and future customer needs
  • Design products and services that cost-effectively meet or exceed those needs
  • Deliver quality
  • Identify the key problem areas in the process and work on them until they approach zero-defect levels
  • Train employees to use the new processes
  • Develop effective measures of product and service quality
  • Create incentives linked to quality goals
  • Promote a zero-defect philosophy across all activities
  • Encourage management to lead by example
  • Develop feedback mechanisms to ensure continuous improvement

Xanaxx Practitioners can offer both practical solutions and hands-on implementation plans to help put your organization on the path to success. Contact us today!

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